FAQ

What type of movement is in the watches?

Each watch has a Japanese Quartz Movement by SEIKO. This is a high quality battery powered (minimum 2 years) movement that you will find in many well known fashion brand watches like SEIKO. It is made of stainless steel and will remain time-stable for years, even if you happen to drop your watch occasionally.

How do I change or adjust the straps?

Go to Youtube and search for "KANE - How To Switch Your Strap" for video instructions. It's easy. You can take off any straps in a snap - no tools required. Each strap has a special click system built in. To swap out your strap, locate the pin handle on the back of the strap. Slide it back with your finger nail to unlock the strap from the case. Then change it for your other strap. The instruction manual provided with the packaging includes a picture explanation. 

Can I buy additional watch straps later on?

Yes. You can buy additional watch straps when you order your watch to take advantage of our package deals, or you can buy additional watch straps later on. Any KANE strap is designed to compliment your watch. The material of each strap is specifically chosen to look great with any watch case you select. You can always break the rules but it is common to match the colour of the buckle to the metal of the case. For example, a silver watch case with a silver strap buckle and a black watch case with a black strap buckle.

Is my watch case water resistant?

Your watch case is water resistant up to 5 bars of atmospheric pressure (5ATM). This means it will survive splashes of water (you can shower with it) and can be safely submerged in shallow water up to a meter / 3 feet. Swimming is not advised. This is because movement under water increases the atmospheric pressure on your watch exponentially which can lead to water damage. Make sure the crown is pushed in to avoid water from entering your watch. Remember to avoid exposure to extreme temperatures [below -10°c/14°f or over 50°c/122°f].

Do I have to be aware of allergies?

No. Rest assured our products are all 100% nickel free and do not contain colouring agents known to cause allergies. We only use 316L surgical grade stainless steel for all our watch case backs, mesh straps and the buckles on all our leather straps to ensure there is no irritation between your skin and the watch. Our leather straps are made of genuine, natural oil-tanned leather. 

How do I place an order?

You can place an order via our website at www.kanewatches.com or email us at support@kanewatches.com.

On the home page click on Watches or Straps. This takes you to the Catalog page. Here you find an overview of all the products.

After selecting a watch by clicking on its picture you will be taken to the Product page. There you can click on the Add To Cart button. Your cart overview should now be open. If it does not, click the Cart icon in the top right corner and make sure pop-ups are not blocked on your browser settings. To finalise your order click on the Checkout button. You will be taken to the Checkout page where you fill in your customer information and select your preferred payment method. Once you click on the Purchase button your order will be complete. A confirmation of your purchase is automatically sent the email address you provided.

Can I pre-order out of stock items?

Yes you can. If an item is out of stock the Add To Cart button will be changed into a Pre-Order button. Also the expected release date will be shown. You reserve your watch by completing the checkout procedure. Once the item is back in stock again you will receive a notification of shipment.

How do I use a Gift Card voucher code?

If you have Gift Card, you can apply the code to your order on the Checkout page. Input the code in CAPITAL letters and no spaces then hit the Apply button. Your discount will automatically be deducted. If you encounter any problems send us an email at support@kanewatches.com or message us on Facebook or Instagram

Can I cancel my order?

Yes you can try to cancel your order, however, it depends on your current order status. Once your order has been packed by us it is not possible to cancel it. Contact us as soon as possible via email at support@kanewatches.com. Make sure to add your Order Number shown in your Order Confirmation email.

What happens after I place my order?

You automatically receive an Order Confirmation email after you complete your purchase. This email contains your Order Number and Invoice Number.

Where is my order confirmation?

Once you have placed your order we automatically send you an Order Confirmation email. Check your bank account, credit card statement or Paypal transactions to see if you have been charged for your purchase. If you have been charged, then please double check your Junk Mail to see if your Order Confirmation email is there. Still nothing?Contact us directly at support@kanewatches.com

What are my payment options?

You can pay by direct debit (iDeal, Sofort Banking, Bancontact) or credit card (Visa, Mastercard, American Express) using Paypal. There is also the option to make a direct bank transfer. Please contact us at info@kanewatches.com. For your reference these are the bank account details :

Account:                                KANE Watches
IBAN:                        NL38INGB0006558088 
BIC/SWIFT:                                    INGBNL2A

Can I make payments in my local currency?

At the moment you are able to make your purchase in USD and EUR. In the near future other currencies will be supported. 

Do I pay taxes or import tariffs?

The prices shown on the website are including tax (21%) for countries in the European Union (EU). Orders with a destination outside of the EU are without tax. Orders with a destination outside of the European Union may be subjected to customs duty & taxes to be paid by the receiver at the point of, or after delivery. Please check with your local customs office to see what the charges are as this differs from country to country. Unfortunately it is not possible for KANE Watches to pay import tariffs or duties applied by customs of your shipping destination country. If tariffs are applied by customs you will have to pay these in order to release your products from holding.

Is my payment secure?

Yes your payments are secure. Your payment information is encrypted by Secure Socket Layer (SSL) technology. SSL encryption is the global standard for payment on the web and is supported by Chrome, Safari, Firefox, Microsoft Internet Explorer and other popular browsers.

When is my order shipped?

Orders placed on business days (Monday to Friday) before 15:00 GMT+2 (Amsterdam, The Netherlands) are shipped the same day. Orders after the cut off time are shipped the next business day with the exception of orders placed late on Friday or on public holidays. These orders are shipped the following business day. We do not ship out on Saturday or Sunday.

Do I receive shipping confirmation?

You always receive an automatic Shipping Confirmation email once your order leaves our warehouse. It contains your Tracking Number and a link to the courier's order tracking page.

How can I track the status of my order?

You can track your order by using your Tracking Number on the courier’s tracking page. Depending on the destination the courier can vary. The status of your order is updated after it reaches the next courier's checkpoint. This can be local sorting center or custom's border. 

Can I adjust the delivery time and date?

Yes, the delivery time and date is adjustable. At the moment the delivery time and date is only adjustable on the second attempt. This has to do with our courier's logistics setup. After the first delivery attempt the courier will always leave a Delivery Notice Card in your physical mail box with their contact information. You can reschedule a pickup time that is more suitable for you by contacting them. If you did not receive the note or cannot find it, then use your tracking number on the courier’s website to check where your parcel is. For further questions you can always contact us at support@kanewatches.com

When can I expect my delivery?

Your orders are shipped by express courier. This means you can expect 1-2 business days for The Netherlands, Germany, UK and Belgium. For all other countries the delivery is within 3-5 business days. The estimated delivery date of your package is shown on the courier’s tracking page after you enter your tracking number. Deliveries are not made on weekends.

Why has my order not been delivered yet?

Your order is most likely still in transit, waiting for a second delivery attempt at the local sorting center or held up at your local customs office if the destination is outside the European Union. The fastest way to get more information is to contact the courier directly by calling their local office. You will have received a shipping email from them with their contact details. Only they can tell you exactly what the reason for the hold up is or if you need to do anything to receive your package. 

What happens if I am not at home?

or the delivery of your package the courier is required to have a signature from the receiver. If there is no one to sign for your package the courier will leave a Delivery Notice Card in your physical mailbox. Contact the courier directly to make a new delivery appointment. You can also change your delivery address if necessary.

Can I change my delivery address?

On the Checkout page you can specify a different delivery address. Once your order is shipped you cannot change your delivery address until after the first delivery attempt. Contact the courier directly to change your delivery address after the first delivery attempt failed. Note that you will have to pay up to €10 to the courier for making the adjustment.

What is the return policy?

You have a 30 day decision period starting on the date of delivery by www.kanewatches.com, purchase date on the market or authorised KANE dealer. Go ahead, try on your watch to see how it looks. Just remember your watch and strap need to be in new condition and include all the original packaging for return or exchange. Items showing signs of usage cannot be exchanged or refunded.

How can I return items?

All returns require a Return Merchandise Authorisation (RMA) number in order to be processed. You can receive your RMA number by contacting us via email at support@kanewatches.com. Further instructions for your return shipment will be sent with your RMA number.

Do I pay for the return shipment?

This depends on the nature of your return. In the rare case your watch has a manufacturing defect, then warranty applies and you are reimbursed for the shipment. A new watch will be sent free of charge. If you want to exchange or refund your product you are expected to pay for the return shipment.

When is my purchase refunded?

Your purchase is refunded after your return is successfully processed. You receive a Refund Confirmation email once your money is transferred. On average it takes 7-10 business days for your bank to receive the transfer. Please contact us at support@kanewatches.com if you are still waiting on your money after this period.

I received the wrong product, what happened?

Let's find out. First please make sure to check your Order Confirmation email to see what you ordered. In the rare occurrence that you did receive the wrong product please contact us at support@kanewatches.com. We will make sure to get it right the second time around.

What is your warranty policy?

Your watch is covered by our 2 year International Warranty on defects in materials and workmanship starting on the date of purchase from an authorised KANE dealer or at www.kanewatches.com. This means we will repair or replace your watch for free if you encounter any problems. This remains at our discretion. Therefore please take care of your watch. We cannot accept your repair request or warranty claim if your watch shows signs of excessive wear or misuse.

The warranty does not cover normal wear and tear (scratches, nick, chips, discolouration) of the cases, strap and glass, or battery replacement. Note that our leather straps will wear out over time as it is a natural product. If you are looking for a replacement of your worn out strap, then drop us an email at support@kanewatches.com and we will help you out with a small gift voucher.

 

Remember, you void the warranty by opening the case back, exposing your watch to excessive water or extreme temperatures. Keep your receipt in a safe place. You are required to provide it as a Proof of Purchase for all warranty claims.

What happens when I have a broken watch or strap?

No worries. You can make a warranty claim by emailing us directly at support@kanewatches.com. Describe the problem and if the damage is visible please attach a clear picture that shows the issue. We will find a solution for your defective product right away.

All straps are also covered by our 2 Year International Warranty. This means that if the interchangeable mechanism is not working properly, we will replace the strap for you free of charge. The warranty does not cover normal wear and tear.

How can I contact KANE?

The best way to get in contact with us for general inquiries is to write us an e-mail at info@kanewatches.com. If you have specific questions regarding your purchase, returns, or warranty claims please email us at support@kanewatches.com

Can I buy KANE in a physical store?

Yes you can. We currently have a number of retail stores working with us in Amsterdam and all across the Netherlands and Belgium. More will follow soon also in other countries. You can find a complete list of our retail partners on the store locator page of this website. Note that they may not have the watch in stock. Therefore it is faster and easier for you to order it online. Remember you get FREE shipping on each purchase.

How can I collaborate with KANE?

Let's do it! You can send us an email at social@kanewatches.com and tell us your ideas. The next step will be to have casual chat in person or over the phone on how we can work together. Reach out to us and let's brainstorm.

Can I apply for a job or internship?

That's great you are interested in learning and working at KANE. Get us excited by explaining in a few sentences what your personal goals are, what you want to learn, and how you think you can achieve them while working at KANE. Please attach your CV with a picture of yourself to make it more personal. Any portfolio work, social links are always of interest to us.

What are cookies and what is your cookie policy?

A cookie is a small text file which is saved on your computer through your web browser when you visit our website. It lets our system recognise you when you visit our website again and enables us to improve our services for you. The information can be used to enhance the content of our website and make your experience more personal and relevant.

For more information about cookies please visit www.allaboutcookies.org.

If you use our website, we presume you're happy to accept cookies - if not, sorry to see you go, but you can get in touch with us by emailing info@kanewatches.com

Watch & Straps
What type of movement is in the watches?

Each watch has a Japanese Quartz Movement by SEIKO. This is a high quality battery powered (minimum 2 years) movement that you will find in many well known fashion brand watches like SEIKO. It is made of stainless steel and will remain time-stable for years, even if you happen to drop your watch occasionally.

How do I change or adjust the straps?

Go to Youtube and search for "KANE - How To Switch Your Strap" for video instructions. It's easy. You can take off any straps in a snap - no tools required. Each strap has a special click system built in. To swap out your strap, locate the pin handle on the back of the strap. Slide it back with your finger nail to unlock the strap from the case. Then change it for your other strap. The instruction manual provided with the packaging includes a picture explanation. 

Can I buy additional watch straps later on?

Yes. You can buy additional watch straps when you order your watch to take advantage of our package deals, or you can buy additional watch straps later on. Any KANE strap is designed to compliment your watch. The material of each strap is specifically chosen to look great with any watch case you select. You can always break the rules but it is common to match the colour of the buckle to the metal of the case. For example, a silver watch case with a silver strap buckle and a black watch case with a black strap buckle.

Is my watch case water resistant?

Your watch case is water resistant up to 5 bars of atmospheric pressure (5ATM). This means it will survive splashes of water (you can shower with it) and can be safely submerged in shallow water up to a meter / 3 feet. Swimming is not advised. This is because movement under water increases the atmospheric pressure on your watch exponentially which can lead to water damage. Make sure the crown is pushed in to avoid water from entering your watch. Remember to avoid exposure to extreme temperatures [below -10°c/14°f or over 50°c/122°f].

Do I have to be aware of allergies?

No. Rest assured our products are all 100% nickel free and do not contain colouring agents known to cause allergies. We only use 316L surgical grade stainless steel for all our watch case backs, mesh straps and the buckles on all our leather straps to ensure there is no irritation between your skin and the watch. Our leather straps are made of genuine, natural oil-tanned leather. 

Ordering
How do I place an order?

You can place an order via our website at www.kanewatches.com or email us at support@kanewatches.com.

On the home page click on Watches or Straps. This takes you to the Catalog page. Here you find an overview of all the products.

After selecting a watch by clicking on its picture you will be taken to the Product page. There you can click on the Add To Cart button. Your cart overview should now be open. If it does not, click the Cart icon in the top right corner and make sure pop-ups are not blocked on your browser settings. To finalise your order click on the Checkout button. You will be taken to the Checkout page where you fill in your customer information and select your preferred payment method. Once you click on the Purchase button your order will be complete. A confirmation of your purchase is automatically sent the email address you provided.

Can I pre-order out of stock items?

Yes you can. If an item is out of stock the Add To Cart button will be changed into a Pre-Order button. Also the expected release date will be shown. You reserve your watch by completing the checkout procedure. Once the item is back in stock again you will receive a notification of shipment.

How do I use a Gift Card voucher code?

If you have Gift Card, you can apply the code to your order on the Checkout page. Input the code in CAPITAL letters and no spaces then hit the Apply button. Your discount will automatically be deducted. If you encounter any problems send us an email at support@kanewatches.com or message us on Facebook or Instagram

Can I cancel my order?

Yes you can try to cancel your order, however, it depends on your current order status. Once your order has been packed by us it is not possible to cancel it. Contact us as soon as possible via email at support@kanewatches.com. Make sure to add your Order Number shown in your Order Confirmation email.

What happens after I place my order?

You automatically receive an Order Confirmation email after you complete your purchase. This email contains your Order Number and Invoice Number.

Where is my order confirmation?

Once you have placed your order we automatically send you an Order Confirmation email. Check your bank account, credit card statement or Paypal transactions to see if you have been charged for your purchase. If you have been charged, then please double check your Junk Mail to see if your Order Confirmation email is there. Still nothing?Contact us directly at support@kanewatches.com

Payments
What are my payment options?

You can pay by direct debit (iDeal, Sofort Banking, Bancontact) or credit card (Visa, Mastercard, American Express) using Paypal. There is also the option to make a direct bank transfer. Please contact us at info@kanewatches.com. For your reference these are the bank account details :

Account:                                KANE Watches
IBAN:                        NL38INGB0006558088 
BIC/SWIFT:                                    INGBNL2A

Can I make payments in my local currency?

At the moment you are able to make your purchase in USD and EUR. In the near future other currencies will be supported. 

Do I pay taxes or import tariffs?

The prices shown on the website are including tax (21%) for countries in the European Union (EU). Orders with a destination outside of the EU are without tax. Orders with a destination outside of the European Union may be subjected to customs duty & taxes to be paid by the receiver at the point of, or after delivery. Please check with your local customs office to see what the charges are as this differs from country to country. Unfortunately it is not possible for KANE Watches to pay import tariffs or duties applied by customs of your shipping destination country. If tariffs are applied by customs you will have to pay these in order to release your products from holding.

Is my payment secure?

Yes your payments are secure. Your payment information is encrypted by Secure Socket Layer (SSL) technology. SSL encryption is the global standard for payment on the web and is supported by Chrome, Safari, Firefox, Microsoft Internet Explorer and other popular browsers.

Shipping
When is my order shipped?

Orders placed on business days (Monday to Friday) before 15:00 GMT+2 (Amsterdam, The Netherlands) are shipped the same day. Orders after the cut off time are shipped the next business day with the exception of orders placed late on Friday or on public holidays. These orders are shipped the following business day. We do not ship out on Saturday or Sunday.

Do I receive shipping confirmation?

You always receive an automatic Shipping Confirmation email once your order leaves our warehouse. It contains your Tracking Number and a link to the courier's order tracking page.

How can I track the status of my order?

You can track your order by using your Tracking Number on the courier’s tracking page. Depending on the destination the courier can vary. The status of your order is updated after it reaches the next courier's checkpoint. This can be local sorting center or custom's border. 

Can I adjust the delivery time and date?

Yes, the delivery time and date is adjustable. At the moment the delivery time and date is only adjustable on the second attempt. This has to do with our courier's logistics setup. After the first delivery attempt the courier will always leave a Delivery Notice Card in your physical mail box with their contact information. You can reschedule a pickup time that is more suitable for you by contacting them. If you did not receive the note or cannot find it, then use your tracking number on the courier’s website to check where your parcel is. For further questions you can always contact us at support@kanewatches.com

When can I expect my delivery?

Your orders are shipped by express courier. This means you can expect 1-2 business days for The Netherlands, Germany, UK and Belgium. For all other countries the delivery is within 3-5 business days. The estimated delivery date of your package is shown on the courier’s tracking page after you enter your tracking number. Deliveries are not made on weekends.

Why has my order not been delivered yet?

Your order is most likely still in transit, waiting for a second delivery attempt at the local sorting center or held up at your local customs office if the destination is outside the European Union. The fastest way to get more information is to contact the courier directly by calling their local office. You will have received a shipping email from them with their contact details. Only they can tell you exactly what the reason for the hold up is or if you need to do anything to receive your package. 

What happens if I am not at home?

or the delivery of your package the courier is required to have a signature from the receiver. If there is no one to sign for your package the courier will leave a Delivery Notice Card in your physical mailbox. Contact the courier directly to make a new delivery appointment. You can also change your delivery address if necessary.

Can I change my delivery address?

On the Checkout page you can specify a different delivery address. Once your order is shipped you cannot change your delivery address until after the first delivery attempt. Contact the courier directly to change your delivery address after the first delivery attempt failed. Note that you will have to pay up to €10 to the courier for making the adjustment.

Warranty
What is the return policy?

You have a 30 day decision period starting on the date of delivery by www.kanewatches.com, purchase date on the market or authorised KANE dealer. Go ahead, try on your watch to see how it looks. Just remember your watch and strap need to be in new condition and include all the original packaging for return or exchange. Items showing signs of usage cannot be exchanged or refunded.

How can I return items?

All returns require a Return Merchandise Authorisation (RMA) number in order to be processed. You can receive your RMA number by contacting us via email at support@kanewatches.com. Further instructions for your return shipment will be sent with your RMA number.

Do I pay for the return shipment?

This depends on the nature of your return. In the rare case your watch has a manufacturing defect, then warranty applies and you are reimbursed for the shipment. A new watch will be sent free of charge. If you want to exchange or refund your product you are expected to pay for the return shipment.

When is my purchase refunded?

Your purchase is refunded after your return is successfully processed. You receive a Refund Confirmation email once your money is transferred. On average it takes 7-10 business days for your bank to receive the transfer. Please contact us at support@kanewatches.com if you are still waiting on your money after this period.

I received the wrong product, what happened?

Let's find out. First please make sure to check your Order Confirmation email to see what you ordered. In the rare occurrence that you did receive the wrong product please contact us at support@kanewatches.com. We will make sure to get it right the second time around.

What is your warranty policy?

Your watch is covered by our 2 year International Warranty on defects in materials and workmanship starting on the date of purchase from an authorised KANE dealer or at www.kanewatches.com. This means we will repair or replace your watch for free if you encounter any problems. This remains at our discretion. Therefore please take care of your watch. We cannot accept your repair request or warranty claim if your watch shows signs of excessive wear or misuse.

The warranty does not cover normal wear and tear (scratches, nick, chips, discolouration) of the cases, strap and glass, or battery replacement. Note that our leather straps will wear out over time as it is a natural product. If you are looking for a replacement of your worn out strap, then drop us an email at support@kanewatches.com and we will help you out with a small gift voucher.

 

Remember, you void the warranty by opening the case back, exposing your watch to excessive water or extreme temperatures. Keep your receipt in a safe place. You are required to provide it as a Proof of Purchase for all warranty claims.

What happens when I have a broken watch or strap?

No worries. You can make a warranty claim by emailing us directly at support@kanewatches.com. Describe the problem and if the damage is visible please attach a clear picture that shows the issue. We will find a solution for your defective product right away.

All straps are also covered by our 2 Year International Warranty. This means that if the interchangeable mechanism is not working properly, we will replace the strap for you free of charge. The warranty does not cover normal wear and tear.

Other
How can I contact KANE?

The best way to get in contact with us for general inquiries is to write us an e-mail at info@kanewatches.com. If you have specific questions regarding your purchase, returns, or warranty claims please email us at support@kanewatches.com

Can I buy KANE in a physical store?

Yes you can. We currently have a number of retail stores working with us in Amsterdam and all across the Netherlands and Belgium. More will follow soon also in other countries. You can find a complete list of our retail partners on the store locator page of this website. Note that they may not have the watch in stock. Therefore it is faster and easier for you to order it online. Remember you get FREE shipping on each purchase.

How can I collaborate with KANE?

Let's do it! You can send us an email at social@kanewatches.com and tell us your ideas. The next step will be to have casual chat in person or over the phone on how we can work together. Reach out to us and let's brainstorm.

Can I apply for a job or internship?

That's great you are interested in learning and working at KANE. Get us excited by explaining in a few sentences what your personal goals are, what you want to learn, and how you think you can achieve them while working at KANE. Please attach your CV with a picture of yourself to make it more personal. Any portfolio work, social links are always of interest to us.

What are cookies and what is your cookie policy?

A cookie is a small text file which is saved on your computer through your web browser when you visit our website. It lets our system recognise you when you visit our website again and enables us to improve our services for you. The information can be used to enhance the content of our website and make your experience more personal and relevant.

For more information about cookies please visit www.allaboutcookies.org.

If you use our website, we presume you're happy to accept cookies - if not, sorry to see you go, but you can get in touch with us by emailing info@kanewatches.com

Can't find what you
are looking for?

We're here to help

CONTACT US